FAQ

Are you a licensed minicab / airport transfer company?

Yes.

We are licensed by Portuguese Authorities, under License Number: RNAVT 5211

Is your service available day and night?

Yes.

We operate 24 hours 7 days a week, all through the year.

Are your prices fixed?

Yes.

The prices are fixed for pre booked transfers.

In the event of additional drop offs, pickups or diversions additional charges will apply.

Will I incur any extra charges if my plane is delayed or cancelled by the airline?

No, as we will track your flight landing time we will be aware of any delays or cancellations and will dispatch our driver according to the new landing time.

What happens after I have made an online booking?

We will review your request and send you an email confirming the booking.

We have children traveling with us, can you provide child/infant seats?

Yes.

Please tell us the ages of the children and we can provide child/infant seats FREE of charge per transfer.

How do I find my driver at the airport?

Our driver will wait in the arrival hall with your name card.

What do I do if I can’t locate my driver?

Please call us on our local number provided with your booking and our admin team will help you find your driver in the airport terminal.

Is the insurance gratuity included in the price?

Yes it is.

I have not received my confirmation voucher. What should I do?

Please check your Spam or Junk Mail box.

If you still don’t find your voucher, please contact us by email so we can resend your voucher or solve any problem.

Does my transfer drop me off at my accommodation door?

Yes, we will drop off and pick you up at the designated address.

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